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Home
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Newark Online CAE-Internet Tech Support |
| Eligibility : |
High school diploma or general equivalency degree |
| Location : |
Newark, DE |
| Designation : |
Newark Online CAE-Internet Tech Support |
| Details :: |
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Comcast Cable |
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POSITION SUMMARY:
The Online CAE is responsible for providing the highest level of customer service to our high-speed Internet customers. Online CAE must be a service-oriented individual, able to communicate effectively and display a professional and positive demeanor. The Online CAE is responsible for reflecting Comcast's standards of excellence consistently and serving as a reliable source for our customers at all times.
MINIMUM QUALIFICATIONS:
High school diploma or general equivalency degree
Two (2) years customer service experience in a high-contact, service-related environment
Experience with personal computers, installing software programs and troubleshooting operating systems, software and hardware
Knowledge of MAC and Windows operating systems (in-depth knowledge of at least one), proficiency with WWW and Internet, e-mail, and basic troubleshooting required
Familiarity with Internet Browsers (MS Internet Explorer, Netscape Communicator)
Excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner
Demonstrated ability to establish and maintain effective relationships with customers
Proven listening and analytical skills, with demonstrated ability to obtain key information and resolve complex service problems
Strong interpersonal skills, with ability to work effectively within groups and teams
Highly developed organizational skills, with ability to plan and prioritize workflow in a timely manner
Ability to work shifts, evenings, weekends and holidays
Ability to work overtime as required.
Punctual, regular and consistent attendance.
QUALIFICATIONS:
PREFERRED QUALIFICATIONS: (All minimum qualifications plus the following)
One (1) year previous call center or help desk service experience
DUTIES AND RESPONSIBILITIES:
Responds to telephone and e-mail inquiries, covering full range of customer services (serviceability, sales, service problems and billing) in a prompt and professional manner
Serves as a sales representative for Comcast High Speed Internet (CHSI) products and services.
Troubleshoots PC/CHSI/E-mail/modem problems with customer; escalates advanced troubleshooting problems to technical support group when appropriate
Maintains accurate problem call tracking in a Remedy Helpdesk ticketing system
Maintains and coordinates interdepartmental communications
Achieves overall performance goals of the organization including: Resolve rate, First call resolution, Tier II transfer rate, and all other performance objectives in the call center.
Attends training as required and performs other related duties as assigned
Internal CAE applicants must be a MINIMUM Level 2 to be considered.
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POSITION SUMMARY:
The Online CAE is responsible for providing the highest level of customer service to our high-speed Internet customers. Online CAE must be a service-oriented individual, able to com
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| Salary : |
Not specified |
| Company URL : |
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| Last Date : |
2008-02-27 |
| Address: |
Comcast Cable |
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| Keywords: jobs, telecommunication jobs, telecommunication career, jobs in telecommunication |
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