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Guest Relations Manager |
| Eligibility : |
College |
| Location : |
TX Texas - USA |
| Designation : |
Guest Relations Manager |
| Details :: |
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Lajitas Resort |
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Lajitas, The Ultimate Hideout is a 25,000-acre private estate nestled between Big Bend National Park and Big Bend State Park. A mixed-use development, the property includes a 92-room resort, private club, and real estate division. Among the outstanding amenities at The Ultimate Hideout are the Ambush Golf Course, Agavita Spa, Hunt Club and Lodge, Equestrian Center, Red Rock Outfitters, and several restaurants including the gourmet Ocotillo. As a Leading Hotel of the World, Lajitas boasts five-star service and luxurious accommodations.
must have sponsor or meet all criteria to apply for h2b visa
Serves as the guest liaison for both resort and non-resort services to our guests. As the manager on duty ensures that the resort runs smoothly and that any guest complaints and/or emergencies are handled in an expeditious and satisfactory manner. Serves as the ranking member of management in the absence of the President, General Manager, and Executive Committee members.
The ideal candidate will be experienced in handling a wide range of administrative and hospitality related tasks and will be able to work independently with little or no supervision. This
Person must be exceedingly well organized, flexible and enjoy the challenges of
Supporting a small resort delivering the highest caliber of service to its guests.
The ability to interact with staff (at all levels) in a fast paced environment, sometimes under
Pressure, remaining flexible, proactive, resourceful and efficient, with a high level of
Professionalism and confidentiality is crucial to this role. Expert level written and verbal
Communication skills, strong decision making ability and attention to detail are equally important.
Oversees and coordinates the day-to-day activities of the front office, to include management and training, scheduling and prioritizing work assignments, and implementation of effective operating policies, procedures, and systems.
Provides assistance and represents the President as appropriate in communicating with internal and external constituents.
Is completely familiar with all safety and emergency procedures for guests and employees and how to act upon them; understands all accident prevention policies.
Oversee service standards throughout the resort to ensure a consistent guest experience at a high quality level.
Oversee bell, airport, and housekeeping staff in conjunction with the Hotel Director.
Personally greet all guests assigned to them, members, property owners. Inspect all guest rooms in their assigned area on a daily basis. Make a minimum of one contact per day with each of their assigned guests.
Work closely with conference services and banquets regarding all group functions and assist as necessary to ensure that groups run smoothly.
Address any and all guest concerns and bring them and their resolution to the attention of the GM and President.
Contact the proper authorities for any emergencies and compete all necessary paperwork associated with the incident.
Inform the GM and President immediately of any emergency situation.
Oversees transportation of guests in and around the resort.
Ensure that daily report is completed and pertinent information is properly documented and passed on to the resort management.
Skills Required:
BA degree and /or at least 2 to 5 years of work experience that can be demonstrated to be applicable to the duties listed in the job description. Experience in the hospitality industry is preferred.
Skill in organizing resources and establishing priorities.
Ability to effectively and efficiently handle multiple, simultaneous, and complex tasks and projects
Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
Employee development and performance management skills.
Information research, analysis, and evaluation skills.
Knowledge of office management principles and procedures.
Advanced verbal and written communication skills and the ability to work with a wide range of constituencies in a diverse operation.
Language Requirements:
English-Very Good
Other: Knowledge of Spanish would be helpful
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Lajitas, The Ultimate Hideout is a 25,000-acre private estate nestled between Big Bend National Park and Big Bend State Park. A mixed-use development, the property includes a 92-room resort, private c
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| Salary : |
28000 USD |
| Company URL : |
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| Last Date : |
2008-02-03 |
| Address: |
Lajitas Resort |
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